There are millions of horror stories, there are just as many
stories of confidence. We thought we would share some of both
with you.
The Daily Tape
Dutifully, this woman made sure her tape backup software was running
every night before she left the office. As soon as it started,
she locked the doors and didn't think about it again until the
next work day. Sounds great.... except.... it was the same tape,
over and over and over. When the terrible day came to retrieve
a database that had hundreds of clients files on it, the tape
had broken - literally - from too much usage.
Don't expect your tapes to last a lifetime, rotate them and replace
them on a regular basis.
On Track??
When one customer called, several years ago, saying that her system
was down - we ran to help. Knowing that we had installed her a
tape drive and personally purchased extra tapes, labeled them
and even purchased a small fire-proof box for her to store them
in - we felt sure that we had covered all bases!
Sure enough within just a few hours of getting a new system installed
and then installing her old tape drive, she was up and running.
One thing we did learn however....tape drive manufacturers (like
printer manufacturers) update their hardware and the tapes could
not be used in a newer model tape drive. She now does her tapes,
but will always use the Remote Backup Service as well.
It's Just A Magnet!
The President of a mid-sized company found that relying on employees
to change the daily backup wasn't working, and with the quote
"If you want something done right, do it yourself" in
his mind, that's exactly what he intended to do!
Every day he made sure the correct tape was inserted into the
tape backup, he had them very well organized and stored at the
company's safety-deposit box. Every day during lunch, he put the
previous day's tape and the day's bank deposit into his briefcase,
made the deposit himself (another thing he wanted to do personally),
and rotated the tapes in the deposit box.
When the inevitable happened, he very proudly went to his deposit
box and removed the tapes he needed to restore - they were all
blank. It took us a few hours to figure out exactly what had happened
- to his horror a magnetized business card that he had paper clipped
to the top inside of his briefcase was erasing the tapes as soon
as he closed the case - everyday. He still takes those daily trips
to the bank - without the magnet - but was also one of our first
Remote Backup customers.
Certification Given to Tech
Within one week of starting our service, we received our first
critical data restoration - and didn't even know it! Our very
first customer lost a very important spreadsheet that she had
been working on for months, it was full of macros and data that
was sensitive to the company.
As soon as she realized that she had lost her spreadsheet she
went to the Restore area of the client software and restored the
file she needed. We got a call about the whole situation AFTER
the crisis was over! We presented her with a ComputerJohn.com
"Tech of the Week" award.
