How do I restore my files if I lose them or if they are
damaged?
Go to the restore tab and restore files, oldest to newest from
the last full backup.
How do I restore my data?
A restore may involve anything from a single file to an entire
system. The graphical user interface of the Administrator lets
you select individual files or folders for restoration. There
is also a search utility that allows you to scan an entire catalog
using a file specification mask that may include wildcards. If
you have a catastrophic loss and no operating system, you must
first install your base o/s, service packs, and network drivers
then re-install the Protect-Data.com software. The software will
ask for your encryption key. Once this is done, you can connect
to the Protect-Data.com servers, recreate your local catalogs
and proceed to initiate restores. You can also request that your
data be placed on CD, or Hard drive media and physically sent
to you.
Can I restore to an alternate location to avoid overwriting
a file?
Yes. This first option during the restore procedure is to decide
the location of the restoration.
What is meant by online versus offline restores?
Data restored over the network link is an online restore. Data
restored using a delivery service and some form of media is an
offline restore. Any restore may be initiated online, but if the
quantity of data is such that the restore time would be too great,
clients have the option of having data placed on physical media
and sent to them.
Is there a charge to restore my data?
You pay usage charges only for any online transfers. If you require
us to generate physical media and courier or mail it to you, there
may be additional charges. Please contact us for details.
